Listing Guidelines
Image Requirements: Description Guidelines: Product Details: Compliance:
Termination of Agreement
Termination by mutual agreement: This interim seller agreement may be terminated at any time by mutual agreement between the Buyer and the Seller. Both parties shall express their consent in writing, and upon the exchange of signed termination documents, the agreement shall be deemed officially concluded. Termination for cause: Either party may terminate this agreement […]
Platform non-circumvention
Terms of agreement: Buyers who are introduced to sellers through the platform hereby agree that they shall not engage in repeat business with the aforementioned sellers outside of the platform for a specified duration of 12 months, commencing from the date of the initial transaction. Penalties for circumvention: In the event that circumvention of the […]
Seller Inquiries
Seller Communication Channels: In the event of a seller inquiry or dispute, sellers are required to communicate through the designated channel by sending an email to hello@wowbuy.co.za. This centralizes the communication process, ensuring prompt and efficient resolution. Shipping Restrictions in Disputes: In the case of a seller inquiry or dispute, it is explicitly stated that […]
Compliance and Policies
Privacy Policy, Returns and Exchanges, and Terms and Conditions: The platform is governed by distinct yet interrelated legal documents, namely the privacy policy, returns and exchanges policy, and terms and conditions. These documents collectively establish the operational framework for users, outlining the guidelines, rights, and obligations associated with their engagement on the platform. Automatic agreement to policies: By […]
Customer Service Expectations
Customer Inquiries and Disputes: In the event of customer inquiries or disputes, Wow Buy assumes the responsibility for mediating the inquiry or dispute in accordance with the stipulated terms and conditions.Both buyers and sellers are encouraged to reach out to hello@wowbuy.co.za if they encounter any issues or have questions regarding Wow Buy. Mechanism Structure for Inquiries and […]
Payment Information
Payment support: Wow Buy supports various payment options, including Payfast, Bobpay, and Ozow, though available methods may change. Sellers are urged to stay informed about any updates to the payment methods available on the platform. Payout requests: Sellers may request payout requests by contacting hello@wowbuy.co.za. The Wow Buy team maintains detailed transaction logs, ensuring a comprehensive […]
Shipping and Handling
Responsibility for product logistics: As a seller on Wow Buy, you are responsible for the logistics of getting your products to customers. For cart totals under under R1,500, customers will be responsible for product courier costs from each seller in their cart checkout. Products with specified lead times: Certain products, such as on-demand production, can […]
Pricing and Fees
Introduction to Pricing and Fees on Wow Buy: At Wow Buy, our pricing structure is designed with fairness and market competitiveness in mind. We recommend that sellers list their products at the same retail list price as they would externally. This parity ensures competitiveness and fairness across the platform, providing an equitable shopping experience for […]
