Customer Inquiries and Disputes:
In the event of customer inquiries or disputes, Wow Buy assumes the responsibility for mediating the inquiry or dispute in accordance with the stipulated terms and conditions.Both buyers and sellers are encouraged to reach out to hello@wowbuy.co.za if they encounter any issues or have questions regarding Wow Buy.
Mechanism Structure for Inquiries and Disputes:
The procedural framework for addressing inquiries and disputes is delineated as follows:
- The primary avenue for resolution is for the buyer to initiate contact with the seller. The buyer should make reasonable efforts to engage directly with the seller to address any queries or concerns.
- Should direct communication with the seller prove unattainable or fail to yield a satisfactory resolution, the buyer is then encouraged to initiate contact with Wow Buy directly. Wow Buy will step in to facilitate resolution proceedings, adhering to the predefined terms and conditions governing such matters.
Buyer’s point of contact with Wow Buy:
Buyers are encouraged to reach out to Wow Buy via email at hello@wowbuy.co.za for any matters requiring intervention or mediation. This designated email address serves as the formal channel through which buyers can communicate their concerns or seek assistance from Wow Buy.