Responsibility for product logistics:

As a seller on Wow Buy, you are responsible for the logistics of getting your products to customers. For cart totals under under R1,500, customers will be responsible for product courier costs from each seller in their cart checkout.

Products with specified lead times:

Certain products, such as on-demand production, can carry a specified lead time that the customer will have to wait for before receiving courier info on the product’s delivery. It is strictly required that such products must be clearly labelled as such in the product description and optionally title to avoid buyer confusion. The maximum allowed lead time for any product is 21 days with a maximum of 5 days shipping after the lead time expires.

Maximum delivery periods:

For non-perishable products without a specified lead time, Wow Buy enforces a maximum delivery period of 5 working days from the date of payment confirmation, excluding weekends and public holidays. This policy is crucial for maintaining our promise of timely and reliable delivery to all customers.Sellers on Wowbuy are required to ship fresh produce orders within a maximum of 48 hours from the time the order is placed by the customer. This timeline is crucial to ensure the freshness and quality of the produce upon arrival at the customer’s location.

Obligations to reasonable shipping protection:

It is your duty as a seller to ensure that all products are adequately protected during shipping. Failure to take reasonable protective measures may result in the forfeiture of profit for that particular order, under the terms of our Returns and Exchanges Policy.

Terms and conditions subject to change:

Please note that our shipping terms and conditions are subject to change. Wow Buy is committed to keeping you informed promptly about any changes to ensure transparency and maintain a collaborative environment within our marketplace.

Quality Assurance:

Our seller must adhere to the highest standards of handling, packaging, and shipping for fresh produce. Proper practices and materials are essential to preserve the quality and freshness of the goods during transit.

Refund Policy:

If fresh produce is spoiled or unfit for consumption upon arrival due to delays in shipping beyond the specified 48-hour period, customers are entitled to a refund, with sellers bearing the loss of income from these sales.

Customer Communication:

Should any unforeseen circumstances delay the shipment of fresh produce, it is imperative that you communicate promptly with customers, providing updates on order status to maintain trust and satisfaction.

Dispute Resolution:

Wow Buy will facilitate dispute resolution between sellers and customers concerning the condition of fresh produce upon arrival. Sellers may need to provide evidence of adherence to shipping guidelines, including shipment and packaging details.

External packaging:

1. The box/carton must be sturdy and strong and preferably ‘corrugated’ with flaps intact. Never use boxes that are damaged, thin, old, worn or damp.
2. Don’t make the carton too heavy. This may cause issues in a few ways:
   1. The carton may break at the bottom,
   2. Staff in the courier hub may drop it accidentally (because they’ve underestimated the weight),
   3. Your carton may be loaded into the ‘bulk freight’ section of a vehicle which means your carton sits amongst heavy and large freight, with the possibility of damage increasing.
   4. If it is a heavy carton, mark it as ‘HEAVY’ in bold writing and write the weight next to it.
   5. If you cannot package the item into various lighter boxes, you should have someone available at the pickup and delivery addresses to help the driver load/unload the item.
3. If you still have the original box for a product then it is recommended to use it. Especially if you still have the original polystyrene protection that came with the box (as this packaging was specifically designed to protect the product).
4. If you have to re-use an old box, make sure that all old bar-coded labels or address labels have been completed removed to avoid sortation issues and delays to your goods. Also ensure there are no holes/tears or corner dents that could ultimately weaken the box during transport.
5. It is important that you choose a box that is strong enough  for your items. The strength of the cardboard is usually printed on the box.

Internal packaging:

1. Do not overload the box with too many items or too much weight. It’s always better to package multiple items individually (if possible) and use more than one box if required. This way each individual item can receive the benefit of proper protection from packaging material and the box.
2. If possible, send equipment in its original packaging and box.
3. Cushioning material should be packed around all sides. Suggested packaging material are: bubble wrap, polychips, corrugated cardboard, shredded or rolled paper, air cushions and polyethylene foam sheeting.
4. Ensure that there are no voids inside the box, which can jeopardize the integrity of the box and its items.
5. Whatever packaging material is used, ensure there is enough cushioning material around the item/s so they don’t move if the box is shaken or bumped. A recommendation is to cushion with at least 5-8 centimetres of packaging material all around the item (fragile items require more cushioning). Cushioning is very important to stop shock from the outside, passing through to the contents causing damage (this is especially the case for fragile items).
6. A recommendation in the transport industry is that all items are packaged to withstand a one metre drop.
7. Proper closure of the box is essential for safe transportation. Use a ‘wide’ pressure sensitive plastic tape that is at least 38mm thick. When taping the box, ensure you go all the way around the box and along the seals (particularly for re-used or old boxes) to stop the box opening during transit.

Shipping glass products

You can do this with our courier partners.

However, it is important to note that our courier partners will not take any liability for glass products. This means that if your products are damaged, broken or stolen during transit, the courier will not take any liability or refund you for the shipping.

Glass products are, unfortunately, not insurable, as stipulated per the summarised insurance policy on our website. Each courier follows their own insurance policy, thus we would advise you to also read through their terms and conditions.  This refers to any glass products, including liquor bottles, glassware and glass bottles.

Shipping perishable products

We strongly discourage the shipping of perishable goods via Bob Go. According to the courier terms and conditions, they will not take any liability when it comes to shipping perishable goods.

“The courier shall under no circumstances be liable for:

1. Loss or damage incurred through goods being tendered with inadequate packaging and packing;
2. Any loss or damage whatsoever caused by the perishable, fragile or brittle nature of the goods and packaging;”

This means that even if the damage is due to a service level failure on their side, they will still not take liability for the goods. You will also not be able to take out insurance on any of your parcels since their insurance does not cover perishable goods. Their vehicles and warehouse do not have the capacity for these type of contents, which is why the couriers do not move perishable food items; even more so if it has to be kept cold or frozen.

It is not our intention to discourage you from shipping via our platform completely, but this is a business risk that is important to consider. We always advise merchants to rather not ship perishable goods via any of our couriers, especially fresh goods, because we know that these couriers do not specialise in the type of product delivery.