Seller Communication Channels:

In the event of a seller inquiry or dispute, sellers are required to communicate through the designated channel by sending an email to hello@wowbuy.co.za. This centralizes the communication process, ensuring prompt and efficient resolution.

Shipping Restrictions in Disputes:

In the case of a seller inquiry or dispute, it is explicitly stated that sellers are prohibited from withholding shipment for subsequent orders on the Wow Buy platform. This restriction aims to maintain the integrity and continuity of transactions within the platform.

Payout-related Inquiries or Disputes:

Should a seller encounter an inquiry or dispute pertaining to payouts, the appropriate course of action is to direct communication to hello@wowbuy.co.za. This facilitates a streamlined resolution process, specifically addressing concerns related to financial transactions.

Fund Handling by Wow Buy:

All funds belonging to sellers are securely held within a central bank account owned by Wow Buy. Payouts may be initiated upon the submission of a payout request via email to hello@wowbuy.co.za. This ensures transparency and adherence to established procedures in handling seller funds.

Compliance with Terms:

Sellers are expected to consistently adhere to the terms outlined in the aforementioned sections. Any deviation from these policies may result in penalties or appropriate contractual remedies being enforced as explicitly stated in the terms and conditions governing the seller’s engagement with Wow Buy. It is imperative for sellers to familiarize themselves with these terms to prevent any unintended consequences associated with non-compliance.